Katherine's Café Feedback

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Let us know what we're doing right or how we can improve.

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Customer Information

Name

Mobile Number

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Branch

We'd love to hear about your experience with us.

Rate each item below: 1 = Very dissatisfied | 3 = Neutral | 5 = Very satisfied

How satisfied are you with your overall experience during your visit?

1 2 3 4 5

How satisfied were you with the professionalism and friendliness of our team?

1 2 3 4 5

How satisfied were you with the availability of menu items you wanted today?

1 2 3 4 5

How satisfied were you with the quality of food & drinks?

1 2 3 4 5

We'd love to hear about your experience with us.

Rate each item below: 1 = Very dissatisfied | 3 = Neutral | 5 = Very satisfied

How satisfied were you with the overall store ambiance?

1 2 3 4 5

How satisfied were you with the outcome of your order?

1 2 3 4 5

How satisfied were you with the overall speed of service?

1 2 3 4 5

On a scale of 0 to 10, how likely are you to recommend Katherine's Café to a friend or colleague?

0 = Unlikely to recommend | 10 = Most likely to recommend

0 1 2 3 4 5 6 7 8 9 10

We'd love to hear about your experience with us.

What's the #1 reason you would NOT recommend us?

Cleanliness or hygiene

Food quality

Long wait time

Price too high for value received

Staff service

Others (please describe)

We'd love to hear about your experience with us.

How can we deliver a 10-star experience next time?

(Select up to two)

Better food quality

Better value for money

Cleaner environment

Faster service

Friendlier staff

Others (please describe)

We'd love to hear about your experience with us.

Which aspect of your experience exceeded your expectations the most?

Cleanliness & ambiance

Service outcome

Speed

Team friendliness

Value for money

Others (please describe)

We'd love to hear about your experience with us.

Compared to other café restaurants you've visited, how would you rate this experience?

1 = Much worse | 3 = Neutral | 5 = Much better

1 2 3 4 5

Anything else you'd like to share?